Privacy Policy

Who we are

This website is run by Eden’s Florist, LLC, a family-owned flower shop at 1429 Main Street, East Hartford, CT 06108. In this policy, “we” and “us” mean Eden’s Florist.

What we collect

• Order details: your name, email address, phone number, billing address, and what you order.
• Delivery details: the recipient’s name, address and phone number, your delivery or pickup date, and any greeting card message you write.
• Messages you send us: what you enter in our contact and wedding forms, such as your name, contact details, event details and message.
• Account details: your login and order history, if you create an account.
• Website usage: basic information such as pages viewed, device and browser type, general location and how you reached our site.

How we use it

We use your information to prepare and deliver your order, take payment, send order updates, answer your questions, plan wedding and event flowers, keep our records, prevent fraud, meet our tax and legal duties, and improve our website.

Payments and Stripe

All payments on this website are processed securely by Stripe. Your card number is entered directly into Stripe’s secure payment form. It is never stored on our website, and we never see your full card number.

Stripe receives the details it needs to process your payment and prevent fraud, and it handles them under its own privacy policy. If you pay with Google Pay, Apple Pay, Link, Klarna, Affirm or Amazon Pay, that provider’s own privacy policy also applies.

Who else handles your information

We share information only when it is needed to serve you, and only with:

• Stripe, to process payments.
• Delivery drivers and delivery partners, who receive the recipient’s name, address and phone number so they can deliver your order.
• The companies that run our website and email, including our web hosting provider and Google, which delivers our emails.
• Google Analytics, which helps us understand how visitors use our site. You can read Google’s privacy policy or use Google’s opt-out tool.
• Authorities, if the law requires it, such as a valid court order, or to protect against fraud.

Cookies

Our website uses cookies to keep items in your cart, keep you signed in, and help checkout work. We also use analytics cookies to see how our site is used. You can block or delete cookies in your browser settings, but your cart and checkout may not work without them.

How long we keep it

We keep order and contact records for as long as we need them to serve you and to meet our tax, accounting and legal duties. After that, we delete them or make them anonymous.

How we protect it

Our website uses a secure, encrypted connection, access to order details is limited to the people who need them, and payments are handled by Stripe. No website can promise perfect security, but we take care to protect what you share with us.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you, and you can ask us to stop emailing you. We may need to keep some records where the law requires it. To make a request, email [email protected].

Children

Our website is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy, we will post the new version on this page and update the date at the top.

Contact us

Eden’s Florist, LLC
1429 Main Street, East Hartford, CT 06108
(860) 895-9599
[email protected]