Family-owned in East Hartford since 2009
Same-day local delivery on orders placed early Wedding & event consultations available Hand-arranged fresh, every single day
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Eden’s Florist

Refund Policy

How we handle cancellations, refunds and substitutions. Last updated November 2026.

Our promise to you

If something isn’t right with your flowers, tell us within 24 hours and we’ll make it right with a replacement or a refund.

Cancelling or changing an order

  • More than 24 hours before the delivery or pickup date: you can cancel or change your order for a full refund.
  • Less than 24 hours before: call us as soon as you can. Once we have started preparing your order, we can’t refund it, but we’ll try to change the date or offer store credit.
  • Same-day orders: these go into preparation right away, so they usually can’t be cancelled.

If something isn’t right

Flowers are perishable, so we can’t accept returns. If your order arrives damaged, is the wrong item, or doesn’t meet your expectations, contact us within 24 hours of delivery or pickup with your order number and a photo. We’ll replace it or refund it.

Substitutions

Flowers are seasonal and availability changes. If a flower, color or container isn’t available, we may replace it with one of equal or greater value, keeping the same style and feel. For special requests, tell us when you order and we’ll do our best.

Delivery issues

If nobody is home, we may leave your order in a safe place or with a neighbor, or contact you to arrange another time. If an order can’t be delivered because the address or phone number was wrong or the recipient was unavailable, a new delivery fee may apply and the order can’t be refunded once it has been prepared.

Pickup orders

Please collect your order on your chosen date during shop hours. Orders that aren’t picked up within 24 hours can’t be refunded.

Weddings and events

Wedding and event flowers are ordered specially for you, so cancellations and deposits follow the agreement we make with you during your consultation.

Greeting cards, balloons and gifts

Extras can be refunded with your order if it’s cancelled in time. Once delivered, they can only be replaced or refunded if they arrive damaged.

How refunds are paid

Refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.

Contact us

Eden’s Florist, LLC
1429 Main Street, East Hartford, CT 06108
(860) 895-9599
[email protected]